This position is a contractor role. If you are looking to grow your career as a consultant/contractor and are looking for some consistent work, our Service Coordinator - Level I contractor position might be right for you.
The Service Coordinator - Level I will be responsible for accepting, scheduling, and maintaining service work orders within SLA requirements. Our company is looking to hire a motivated and experienced individual, working directly with our client.
The ideal candidate will have mature customer service skills, strong verbal, and written communication skills, and be advanced in Excel, Google Sheets, and other Google and Microsoft products. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator - Level I will:
• Accept, enter, and assign recurring work orders
• Data Entry is primary function of the job
• Ensure that work orders have been received by vendors, and verify the scheduled time and date of the work
• Work with the vendors, after the scheduled completion date, to verify completion or update the status
• Update completed work orders in the system of record
• Enter accurate and complete notes in the system regarding correspondence with clients and vendors
• Act on all incoming phone calls and emails timely and with perseverance
• Update client with vendor ETAs, bid requests, noted issues observed during work order completions by the vendors
• Other duties as assigned.
Principles We Live By
• Quality – The client is our boss. Quality is our work. Value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Efficiency – We use resources to the fullest, waste nothing and do only what we can do in the best of ways.
• Freedom – We need freedom to shape our future; we need profit to remain free.
Hiring Qualifications / Competencies
Leadership • Customer Focus • Peer Relationships • Integrity & Trust • Action Oriented • Communication Skills • Client Service Skills • Priority Setting • Time Management
Capabilities and Experience (Can Do)
• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes, speaks fluent English, uses appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio, and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, PowerPoint, GSuite, etc. Advanced at Excel and Google Sheets
Attitudes (Will Do)
• Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity – Firmly adheres to the values and ethics of Reliance Property Services. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
• Ability to work at a computer for long periods of time.
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position could require special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Experience, Education, and/or Training
• High School Diploma or equivalent preferred.
• One-year related experience required with data entry and customer service preferred.
• Prior experience working for a Property Management Company or Property Preservation Company a plus
Company Description
The client is a Property Services Management company that provides a holistic range of home services, nationally, for iBuyers, Real Estate Investors, Commercial Real Estate Owners, and Multiple Property Owners. We set out to be the best provider in each service category. We maintain a talented, licensed, and insured national vendor network to provide recurring lawn maintenance, pool maintenance, interior cleaning, snow/ice/leaf removal, and other requested services for our clients’ properties. Our goal is to keep the properties in optimal condition for resale and rentability. We schedule, ensure timely service, and validate the quality of services that were performed for each property and work order for our clients.
Role will be contracted through Rand Consulting, LLC based in Frisco, TX.
**All candidates are subject to clearance of pre-employment drug, alcohol and background testing